Latest SPEAK EASY results

2009 survey results

Some of the main points of the latest surveys are;

What do tenants think about the KNH Excel Reward Card?

The latest survey results from the KFTRA Speak Easy panel show how many tenants use the card, how often they use it and how useful they find it.

Satisfaction with KFTRA Services to Tenants and Residents Associations

95% of groups are satisfied with the services that KFTRA currently offer.
All T/RA's know that KFTRA is an independent organisation and they all receive and read our Home Truths magazine.
79% of groups attend KFTRA Delegates meetings.

How satisfied are you with your opportunities to be involved in the housing services you receive?

76% of tenants are satisfied with their opportunities to be involved in participation and decision making.
Over 6 out of 10 people have completed an estate manifesto for their area.
Over half of the respondents know that tenants are directors on the Board of Kirklees Neighbourhood Housing